Read the full fair use provisions in clause 10 of the Service Contract.
These Terms of Service are a summary and do not replace the Service Contract, which governs in the event of any conflict.
1. About these terms
These terms and conditions set out the agreement between Varsuite ("we", "us", "our") and the customer ("you", "your") for the supply of our services. By completing onboarding and using our services you agree to these terms. Varsuite is a company based in the United Kingdom providing web hosting, website development, email services, domain management, and artificial intelligence automation.
2. The services
We provide the services described in your service agreements and order confirmations. This may include WordPress and Laravel hosting, website design and development, email hosting, domain registration and renewal, search optimisation, maintenance, and related work. Each service you take is confirmed separately and may carry its own service specific terms, which form part of this agreement.
3. Your account
You are responsible for keeping your account details and passwords secure and for all activity that takes place under your account. You must give us accurate company and billing information and keep it up to date. You must tell us promptly if you believe your account has been compromised.
4. Fees and payment
Charges for your services are set out in your service agreements. Recurring services are billed in advance for each billing period unless we agree otherwise. Unless you are based outside the United Kingdom, our fees are subject to value added tax at the prevailing rate. Invoices are due within the payment terms shown on the invoice. We may suspend services where an invoice remains unpaid after its due date, and we will give you reasonable notice before doing so where practical.
5. Term and cancellation
Recurring services continue until cancelled by either party in line with the notice period stated in the relevant service agreement. Domain registrations and certain third party services run for fixed periods and may be non refundable once purchased on your behalf. Fees already paid for the current billing period are not refundable except where required by law or expressly agreed.
6. Acceptable use
You must not use our services to store or transmit unlawful content, to infringe the rights of others, to send unsolicited bulk email, or to carry out activity that harms our systems or other customers. We may remove content or suspend services that breach this clause, acting reasonably and giving notice where we can.
7. Intellectual property
You own the content you provide to us. Ownership of the final deliverables passes to you on the terms set out in your service agreement or Statement of Work, which may require the completion of a minimum term as well as payment in full. Until ownership passes, you have a licence to use the deliverables for your own business purposes. We retain ownership of our own tools, frameworks, and pre existing materials, and grant you a licence to use them as part of your services. You grant us the licences we need in your content to provide the services.
8. Data protection
We process personal data in line with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018, as described in our Privacy Policy. Where we process personal data on your behalf as part of a service, we act as your processor and follow your reasonable written instructions.
9. Service levels, warranties, and liability
We provide the services with reasonable skill and care. We do not warrant that the services will be uninterrupted or completely free of faults, although we work to keep downtime to a minimum and to resolve issues promptly. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited by law. Subject to that, our total liability to you in any twelve month period is limited to the fees you paid for the affected service in that period, and we are not liable for loss of profit, loss of data that you have not backed up, or indirect or consequential loss.
10. Confidentiality
Each party will keep the other party's confidential information private and use it only to perform this agreement. This does not apply to information that is public through no fault of the receiving party or that must be disclosed by law.
11. Changes to these terms
We may update these terms from time to time. Where a change materially affects your rights we will give you reasonable notice. Your continued use of the services after a change takes effect means you accept the updated terms. The version you accepted at onboarding is recorded for your reference.
12. Governing law
This agreement is governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute.
13. Contact
If you have any questions about these terms, please contact us at support@varsuite.co.uk. By ticking the box below you confirm that you have read and agree to these Terms and Conditions.
Varsuite Media Group Ltd. Company number 14243978. Registered office: Mentor House, Ainsworth Street, Blackburn, England, BB1 6AY. ICO registration: ZB434970.