Do I need a website care plan?

Five things, all in one fee: hosting for the service the plan covers, security monitoring and code scanning, unlimited changes within the scope of your plan, content modifications on request, and updates to your brand guidelines whenever you need them. There are no per-change fees within fair and reasonable use, and no ticket allowance to ration through the month.

The fee is £100 a month for a brochure site and £150 a month for an online store, both before VAT, and it is listed alongside the build prices on our pricing page. On the store plan the same monthly fee also carries the daily AI blog, SEO and AIO automation and the sales dashboard.

An active plan is what our SLA attaches to. During Business Hours, Monday to Friday 9am to 5:30pm UK time, first response targets run from 2 business hours for an urgent issue where the site is down, through 4 business hours for a major feature broken, to 1 business day for normal changes and questions and 2 business days for minor cosmetic issues. Monitoring of what is live runs around the clock; support runs in Business Hours.

For the hosting we provide, we target 99.9% monthly uptime, and if we miss it in a month through a fault we are responsible for, you can claim a service credit of up to 10% of that month's fee. Two honest readings to take with those numbers: the targets are goals we work hard to meet, not guarantees, and they are first response times, not fix times. The full picture, including what is excluded, is in our answer on what happens when your website breaks.

The question usually assumes a care plan is a bundle of changes, so a static site does not need one. But even a site that never changes needs hosting to stay online, monitoring to spot trouble, and security attention as threats appear, and code that is never maintained ages whether or not the pages do. That work exists for every site; the only question is who does it and what it costs when it is skipped.

On our model the question mostly answers itself, because the plan is the hosting. Our terms put it plainly: the monthly fee applies for as long as the website is live. The changes side is then there when you want it rather than a reason to pay, and there is no cheaper hosting-only tier we are quietly not mentioning; the published plan is the arrangement.

The plan does not include net-new builds, additional products or wholly new functionality; work of that kind is scoped and quoted separately, with custom work starting from £1,000. Live AI agents carry their own £150 a month fee per agent, and the SLA's uptime target and credits do not apply to agent availability.

If the plan ends, the hosting, monitoring and changes it covers end with it. You can cancel with at least 30 days' written notice, taking effect at the end of the current paid month, and on termination you can ask us to export or return a copy of the content and data we hold for you. Who owns what at that point has its own answer, and if you want to talk any of it through first, ask us directly.