Do I need a website care plan?

Five things, all in one fee: hosting for the service the plan covers, security monitoring and code scanning, changes within the scope and fair use limits of your active plan, content modifications on request, and updates to your brand guidelines whenever you need them. There are no per-change fees within fair and reasonable use, and no ticket allowance to ration through the month.

The fee is £100 a month for a brochure site and £150 a month for an online store, both before VAT, and it is listed alongside the build prices on our pricing page. On the store plan the same monthly fee also carries the daily AI blog, SEO and AIO automation and the sales dashboard.

Support runs Monday to Friday, 9am to 5:30pm UK time, excluding public holidays in England. Target responses are Critical: 1 business hour; High: 4 business hours; Medium: 1 business day; Low: 2 business days. Target resolutions are respectively 4 business hours, 1 business day, 3 business days, and the next scheduled release or as agreed. These are indicative targets, not guarantees, and a resolution may be a temporary workaround. We target 99.5% monthly availability for hosting directly provided or managed by Varsuite under an active hosting service or Care Plan, excluding planned maintenance and the excluded events in the SLA. There is no separate service credit scheme. A missed target is treated as an ordinary breach, subject to the Service Contract liability limits.

The question usually assumes a care plan is a bundle of changes, so a static site does not need one. But even a site that never changes needs hosting to stay online, monitoring to spot trouble, and security attention as threats appear, and code that is never maintained ages whether or not the pages do. That work exists for every site; the only question is who does it and what it costs when it is skipped.

On our model the question mostly answers itself, because the plan is the hosting. Our terms put it plainly: the monthly fee applies for as long as the website is live. The changes side is then there when you want it rather than a reason to pay, and there is no cheaper hosting-only tier we are quietly not mentioning; the published plan is the arrangement.

The plan does not include net-new builds, additional products or wholly new functionality; work of that kind is scoped and quoted separately, with custom work starting from £1,000. Live AI agents carry their own £150 a month fee per agent, and the SLA's uptime target and credits do not apply to agent availability.

If the plan ends, the hosting, monitoring and changes it covers end with it. You can cancel with at least 30 days' written notice, taking effect at the end of the current paid month, and on termination you can ask us to export or return a copy of the content and data we hold for you. Who owns what at that point has its own answer, and if you want to talk any of it through first, ask us directly.